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Customer Service

Shipping & Delivery
Vehicles: Vehicles are shipped once ready and paid for in full, shipping times on vehicles can differ depending on stock levels at the time however we do always aim to ship the vehicles within the quickest time possible without degrading quality of work and attention to detail.
Cycles: Cycles are shipped via 48 hour courier the same day where orders are processed before 11am which is our latest time slot for same day collection.  For cycles that are not in stock this can take up to 10 days longer however everything is processed as quickly as possible.
Parts & Spares: Parts and spares are shipped via royal mail or courier depending on size and weight, parts are shipped out the very same day where possible however parts not in stock can take up to 10 days to source from the Rieju Factory.
Privacy & Security
We respect all customers privacy and will never share your details with a third party without your knowledge or consent.  Please see our Privacy Policy
Returns & Replacements
As part of the Rieju quality control all faulty parts are required to be returned to Rjeu Spain for inspection ,customers are responsible to return faulty, incorrect or no longer required parts to us which we then return to Spain.  This ensures that any modifications can be made to any parts on future models and ensures that Rieju remain a high quality manufacturer.
Pricing & Promotions
Prices are subject to change without prior notice, special offer and promotion prices are available only for the duration of the special event or promotion.
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